Your privacy is very important to ODORA ("ODORA" or "we") and the trust of our customers remains our priority. This privacy policy ("Privacy Policy") has been prepared to affirm our commitment to protecting the privacy of the information we hold about our customers and to inform you of our practices regarding the collection, use and disclosure of personal information that you provide to us or that we automatically collect through our ODORA.com website (the "Site").
This Privacy Policy applies whenever you provide us with personal information, whether by visiting our Site, creating an account, ordering through our online store, entering a contest, or at any time during your use of our Site; in writing when you contact us; by subscribing to our newsletter; by telephone; or at any other time ODORA collects, uses, discloses and retains your personal information. By providing us with your personal information or by using our Site, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or require further information, please contact us using any of the means provided in section "12 - Questions, Complaints and Contact Information" below.
We may collect and process various types of personal information in the course of our business and provision of services, including, for example, but not limited to, your first and last name, billing address, shipping address, e-mail address, telephone number, gender, date of birth, credit card number, payment information, as well as your responses to our questionnaires and surveys, your product preferences, your comments, transaction information and any other personal information you provide to us. You may be asked to provide us with personal information in a variety of circumstances, such as when you make a purchase, contact us about an order or return, create an account on our Site, join our loyalty programs or enter a contest or promotion.
In addition to the information you provide to us, we also collect certain technical information automatically, such as information about your use of our Site or your device including, but not limited to, web browser version, IP address, time zone, information about cookies, sites or products you visit, search terms and how you interact with the Site. For more details, please see "4 - Automatically Collected Information" below.
In this Privacy Policy, any information that uniquely identifies an individual, including, but not limited to, all of the information set forth above, is referred to as "personal information.
We may use the personal information we collect for any of the following purposes:
Purchases and order management: To validate, process and track your order, including delivering the product you have purchased; to communicate with you about the status of your orders; to assist you with your transactions, such as helping you order or return a product; to assess your satisfaction; to verify your identity and credit where necessary; to process your payment information; to review our orders for potential risk or fraud; to collect monies owed and to manage any disputes regarding a purchase.
Online Account Creation and Management: To allow you to manage your orders, promotions or contests you have entered; to offer you a loyalty program; and to allow you to manage your preferences and enhance your profile.
Customer Service: Answer your questions about your account and orders; interact with you or connect you with relevant departments.
Promotion and marketing of our products: To provide you with personalized commercial offers; to personalize your experience on our Site, including displaying content adapted to your interests or needs; to learn about your opinions, interests, preferences, suggestions and comments on our products and services; to continuously improve our products and services so that they meet your expectations; to compile anonymized statistics on our customers; to evaluate the success of our advertising campaigns
Newsletter and other marketing communications: To provide you with news about ODORA and our products; to inform you of new products and services; to provide you with offers and promotions; to customize and personalize our marketing communications; to evaluate the success of our newsletter and marketing communications. Operation of the Site: To provide you with an efficient Site; to facilitate your navigation, for example by keeping you logged in and keeping your products in your shopping cart.
Promotion of other products and services: To let you know about products and services from other companies that may be of interest to you.
Legal Requirements: To meet applicable legal and regulatory requirements.
In the event that we need to collect personal information for purposes other than those identified above, we undertake to inform our customers in advance and to obtain the necessary authorizations for the collection, use and disclosure of this personal information, if applicable.
ODORA does not disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law.
The personal information we collect may also be shared with certain third parties, including without limitation, the following third parties:
Personal Information may be shared with certain third parties such as our e-commerce platform provider Lightspeed, which we use to power our online store. You can learn more about how Lightspeed uses your personal information at: Privacy Policy
Personal information may be shared with third parties who provide us with IT services, services related to our marketing activities, and program management services (e.g., loyalty programs where applicable) and certain aspects of our business operations, including third parties such as FedEx, Purolator, Lightspeed, Paypal. These third parties may have access to or process personal information in connection with the services they provide to us. We limit the information we provide to them to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of the information they disclose.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to otherwise protect our rights. For greater clarity, we may disclose Personal Information and other information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable law.
We may share your personal information as necessary to an entity resulting from an acquisition, merger or any restructuring that ODORA may undergo.
Finally, in order to provide you with targeted advertisements or marketing communications that we think may be of interest to you, we use certain information about your use of the Site, your purchases and your interaction with our advertisements on other websites. We collect and share this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may accept, depending on your location). For additional information, please see "4 - Automatically Collected Information" below.
By accessing our Site, you consent to this collection, use and disclosure of your information, so to exercise your rights or opt-out of certain uses or disclosures by these advertising partners, you must opt-out of these services directly with these third parties by following the instructions below.
We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information by clicking . You can also opt out of Google Analytics by clicking.
We use Facebook and Google Business to help us understand how our customers interact with social media.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page by clicking . You can opt out of targeted advertising from Facebook, Google and Bing by visiting the following pages:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you may opt out of certain of these services by visiting the Digital Advertising Alliance's opt-out portal by clicking.
This section provides you with information about the collection, use and disclosure of information that is automatically collected by tracking technologies when you access our Site, such as cookies, log files, web beacons, tags or pixels. The tracking technologies used by our Site do not collect information that identifies our customers, but rather collect general information such as how our customers access and use the Site. By using our Site, you consent to the automatic collection, use and disclosure of the information described in this section in accordance with this Privacy Policy or as otherwise permitted by law.
As with most websites, our Site automatically collects certain de-identified statistical information about its use. This information is called "de-identified" because it cannot be linked to a specific individual. The de-identified statistical information we collect includes, but is not limited to, the approximate location (city or neighborhood) of browser IP addresses, the date and time visitors access the Site, the operating system they use, the sections of the Site they visit, and the web pages they read.
De-identified statistical information is used for system administration and to improve our Site. It may be disclosed to third parties (see section "3 - Sharing of Personal Information") and permanently archived for future use.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies serve many purposes. For example, they enhance your browsing experience by allowing the Site to remember your actions and preferences (such as logging in and selecting your region). This means that you do not have to re-enter this information each time you return to the Site or navigate from page to page. Cookies also provide information about how people use the Site, such as whether they are first-time or repeat visitors.
In addition to our own cookies, we allow third parties to place cookies on our Site. For example, like many companies, we use third-party analytics tools to monitor traffic on our Site for marketing purposes and to personalize our customers' web experience.
You can control, manage and disable cookies in a number of ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and some parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often located in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or to block, manage or filter cookies, consult your browser's help file or sites such as www.allabouttémoins.org.
Also, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights, opt-out, or refuse certain uses of your information by advertising partners, please follow the instructions in "3.4 - Behavioral Advertising."
If you use our Site without disabling cookies, you implicitly consent to the collection, use and disclosure of information (personal or otherwise) required to implement these features.
For your information, please note that we use the following cookies, among others, to optimize your experience on our Site and to provide our services.
The length of time a cookie is retained on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
Please note that due to the lack of a consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.
We use Web beacons (transparent graphic images placed on a Web page or in an e-mail) that indicate that a page or e-mail has been viewed or that instruct your browser to obtain certain content from another server. These tags collect statistics about the use of our site and web services, allowing us to measure the success of our newsletter, advertising and communications.
As mentioned, we use certain Google products, including Google Analytics, as web analysis tools. These products allow us to, among other things, tailor, optimize and deliver ads based on your previous visits to our Site, including displaying ODORA ads on other websites that may be of interest to you. Google Analytics uses cookies and web beacons (see above) to optimize its analysis. By visiting our Site, you consent to this use of Google Analytics. If you do not agree to this use and refuse to provide information to Google Analytics, please click on the following link: https://tools.google.com/dlpage/gaoptout?hl=en or refer to the instructions in section "3.4 - Behavioral Advertising".
We will only send you marketing communications for the purposes described in section "2 - Use of Personal Information Collected". These communications may be sent to you by mail, email, text or other means, subject to your consent in accordance with this Policy and applicable law.
We have a newsletter, which we send to our customers or users who subscribe to it. This is an electronic communication that we send via email to inform you about our overall approach to sustainability, offers and promotions, latest trends and other information. You can subscribe at any time by filling out the subscription form on our Site. You may unsubscribe to the newsletter at any time, either by updating your preferences in your online account or by following the instructions at the bottom of each newsletter. Please note that operational emails are not commercial emails and provide relevant information that should be communicated to you, such as information about purchases you have made. Therefore, ODORA will continue to send you such messages, when appropriate.
ODORA maintains appropriate physical, technical and administrative safeguards and follows industry best practices to ensure that personal information in our possession is protected against accidental destruction or unauthorized access, accidental loss, unauthorized disclosure or access, misuse or other unlawful processing of that personal information.
For example, ODORA limits access to your personal information to those employees who necessarily need access to it to perform their duties. Paper files containing personal information are kept in a secure environment with restricted access. Electronic personal information is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protective software, as well as by encryption of certain data to prevent loss, theft, unwanted intrusion, misuse, unauthorized modification and malicious attacks. ODORA ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure data protection. Finally, all ODORA employees with access to personal information are trained and educated on the importance of protecting the confidentiality of personal information.
With respect to credit card transactions, ODORA complies with the best industry standards to ensure the protection of personal information related to credit cards. However, no company, including ODORA and our partner Lightspeed, can completely eliminate the security risks associated with the transmission of personal information through online transactions, and you understand that you do so at your own risk.
Despite all precautions and measures taken by ODORA to protect your personal information, the risks associated with security and privacy cannot be eliminated due to the nature of the World Wide Web and the technologies involved. Therefore, ODORA cannot guarantee that your personal information will not be disclosed in a manner contrary to this Privacy Policy. If you have reason to believe that your personal information has been compromised, please contact us as indicated in section "12 - Questions, Complaints and Contact Information".
We will retain personal information only as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.
In accordance with applicable law, you have the right to request access to any personal information ODORA has about you, to find out how it has been used and whether it has been disclosed to any third parties. You also have the right to request the correction or deletion of any of your information that is incorrect or incomplete. To do so, please send us a written request by e-mail: [email protected] or by mail to the following address Customer Services, 5530 St. Patrick Street, Suite 1126, Montreal, Quebec, H4E 1A8, Canada.
In this request, you must provide us with sufficient information to enable us to clearly identify you and inform you of the existence, use and disclosure of your personal information in our possession. ODORA will review and respond to your written request within a period of time from receipt of the request. This period may be extended by an additional thirty (30) days where permitted by law. No fee is charged by ODORA for the processing of such a request, unless the request is complex.
ODORA reserves the right to refuse any request in circumstances where permitted by law. If so, the refusal will be properly explained within the time period allowed to respond to the request and you will be informed of the remedies available under the law.
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor in your care to use this Site. We do not knowingly collect information from minors.
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor in your care to use this Site. We do not knowingly collect information from minors.
Our Site may contain hyperlinks to websites outside of ODORA's website. By clicking on these hyperlinks, you will automatically be directed to these sites. While we strive to include only links to sites with high privacy standards, our Privacy Policy no longer applies once you leave our Site. We cannot ensure the protection of any information you provide or that is collected by tracking technologies (cookies or otherwise) in connection with your use of these sites because they are independently owned and operated. These sites have their own privacy and protection practices that are beyond our control.
ODORA assumes no responsibility or liability whatsoever for the practices, actions or policies of such third party sites. We therefore advise you to review the privacy statements of those sites to learn how your information will be collected, used, shared and disclosed.
We may update this Privacy Policy from time to time, without notice, to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
We invite you to review the most recent update of this Privacy Policy. By continuing to provide personal information to ODORA, using our Site or placing orders after the revised policy has been posted, you are deemed to have read and accepted the changes to the policy. We therefore encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.
For more information about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by email at [email protected], by phone at 1 (514) 534-0595 or by mail using the following coordinates Customer Services, 5530 St. Patrick Street, Suite 1126, Montreal, QC, H4E 1A8, CA. We will respond to your written request within thirty (30) days of receipt. If your complaint is justified, we will promptly implement the required corrections.
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